Posted in Customer Service, Relationship-building, The Savvy Snippet on June 16th, 2008 View Comments
You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you. — Dale Carnegie
Posted in Customer Service, Email Marketing, Following up, Newsletter Marketing, Office Organization Venture, Productivity on March 26th, 2008 View Comments
As you know, I’m working through Step 2 of my Office Organization Venture — Contact Management (following Tracey Lawton‘s The Complete Office Organization System). If I’ve been a little quiet lately, it’s because I’m working long and hard hours on this one. This second step may prove to be the most time-consuming of all four, [...]
Posted in Customer Service, Relationship-building, Selling Your Services on December 28th, 2007 View Comments
The way you treat your clients is a sure way to be remembered — good or bad. What are you doing to make your clients feel special? What is your original “trademark”? I just watched a powerful presentation all about the spirit of personalized customer service. Click here to watch it. It’s only 3 minutes [...]
